Notifications about lesson requests
Alerts support the request workflow
Request notifications help instructors notice new requests and pupils notice decisions. They supplement the booking workflow; the request list and calendar remain the reference for whether a lesson is booked.
Use an alert
- Review the notification title and message in the notification centre or phone alert.
- Open it while signed in to the correct account.
- Instructors review the linked request before approving or declining it.
- Pupils check the linked lesson or Calendar for the result.
- Refresh the relevant screen if the alert points to a request that is no longer available.
For example, approving a pupil request can produce a pupil-facing decision notification. If that pupil later requests cancellation, review that as a separate request rather than assuming the original approval has changed.
Important things to know
The source covers new requests, approval/decline and cancellation decisions. Sending a request is not an automatic booking. Push delivery depends on permission and compatible service setup; a push failure does not mean the underlying booking action failed. Check before sending the same request twice.
Troubleshooting
If an alert opens an already-handled request, refresh the request list. Another device may have handled it first. If no alert arrives, check the notification centre and request status, then use the delivery checklist rather than changing the booking solely to generate another alert.
Related features
Lesson requests · Cancellation requests · Notification centre