Frequently asked questions

Does Smart Gaps book a lesson automatically?

No. It suggests pupils for a qualifying diary gap. The instructor reviews and confirms the booking. See Smart Gaps.

Can pupils request driving lessons?

Yes, when their instructor enables requests and has suitable bookable hours. A request needs approval before it becomes a confirmed lesson. See lesson requests.

Does Varium send lesson reminders?

The inspected notification-enabled build includes configurable automatic pupil reminders. Version 2.2.0+40 is prepared for internal TestFlight testing as of 22 October 2026; public availability is not confirmed. See reminders.

Why did I not receive a push alert?

Check build availability, your account’s enable action, system permission and connectivity. You can still check the in-app inbox in supported builds. See notification troubleshooting.

Does marking a lesson paid charge a card?

No. It updates the record. Online collection is a separate Stripe payment workflow.

Does changing currency convert old payments?

No. Existing records keep their own currency; changing a preference is not an exchange-rate conversion. See currency.

Can pupils change their progress levels?

Pupils read progress; instructors record assessments. See progress tracking.

Does automatic mileage track every journey?

No. The instructor starts and stops tracking for a lesson. Background survival is not guaranteed. See mileage.

Can I cancel by withdrawing a request?

Withdrawing a pending booking request is different from cancelling an already booked lesson. Use cancellation requests and wait for a decision.

Where can I get more help?

Use Contact Varium with your role, app build and a non-sensitive description. Keep passwords, card details and pupil records private.