Troubleshoot notification delivery
Check the event before the alert
If an expected notification is missing, first check the actual lesson/request. A missing push does not mean the underlying booking action failed.
Delivery checklist
- Confirm you have a notification-enabled build. As of 22 October 2026, 2.2.0+40 is prepared for internal TestFlight testing; public rollout is not confirmed.
- Sign in to the intended account and check its notification centre.
- Open Notification settings and complete Varium’s enable action when offered.
- Review Varium’s notification permission in the phone’s system settings.
- Check connectivity and system quiet/Focus settings.
- For reminders, ask the instructor to check enabled timings and the saved Lesson timezone.
- Refresh the calendar and confirm the lesson is still upcoming and eligible.
For example, an instructor travelling abroad should check the lesson timezone before saving reminders; the phone’s current travel timezone may not match where lessons happen.
Important things to know
The in-app inbox can work without push opt-in. Account switching and logout change which account’s device registration is relevant. Calendar-app reminders are a separate system and may create a second alert.
When to contact support
If permission is unavailable, or the inbox repeatedly fails after retry, report device type, operating-system version, app build and the non-sensitive error. Do not share device tokens or private notification screenshots. Use direct contact for urgent lesson changes rather than depending on alert delivery.