Missing lessons, stale data and connection problems
Why two screens may differ
Some app screens use locally stored records and refresh from the service. A saved draft, a displayed cached record and a confirmed server change are different states.
Check missing or old information
- Confirm the signed-in account and pupil.
- Check the selected date or date range.
- Check internet access, then use the screen’s refresh/retry action.
- For pupil Calendar, refresh before assuming a new request has become a lesson.
- For progress, read any cached/pending/conflict banner and review the latest assessment before saving.
- If Settings asks you to visit Calendar first, do that, refresh, and return.
For example, an instructor may have approved a lesson on another device while the pupil is still looking at an earlier local calendar view. A refresh should be tried before submitting another request.
Important things to know
Do not repeat financial actions, delete accounts or reinstall immediately to force a refresh. Unsynchronised work may need to be preserved first. A network error does not establish whether a payment succeeded: check the actual payment result and record.
Troubleshooting a continuing mismatch
Record the screen, expected date and non-sensitive error. Ask a school administrator to check assignments when the app directs you to them. Contact support with reproducible steps, without uploading pupil data or credentials.